What kinds of garden design and landscaping services do GreenHaven Landscapes provide?

GreenHaven Landscapes typically covers garden design, planting plans, soft landscaping, and practical layout improvements for outdoor spaces. The work is shaped around the garden you already have, so it can include border redesign, lawn areas, paths, and other features that help the space feel more usable and balanced.

What is usually included when you book a garden design project?

A garden design project usually starts with an assessment of the space, your preferences, and how you want to use the garden. From there, the scope may include a concept plan, planting ideas, and clear recommendations for materials or features, with the aim of giving you a workable design that can be developed in stages if needed.

How do GreenHaven Landscapes usually price garden design and landscaping work?

Pricing is typically based on the size of the garden, the level of design detail, and the amount of labour and materials involved. A simple refresh will usually cost less than a fuller redesign with planting plans, paving, turfing, or new features, so the quote is shaped by the scope of work rather than a fixed rate.

What can affect the final quote for a garden design project?

Several factors can change the cost, including site access, ground conditions, whether old materials need to be removed, and the type of finishes you choose. Seasonal demand and the availability of specific plants or materials can also play a part, so GreenHaven Landscapes will usually confirm the details after an initial assessment or design discussion.

How do I get in touch with GreenHaven Landscapes to start a garden design project?

You can reach out by phone or email to share a few details about your garden and the kind of design help you need. It helps to include your location, a brief outline of the space, and any photos you have, so the team can understand the project before arranging the next step.

GreenHaven Landscapes

1. Introduction and company information

This Privacy Policy explains how GreenHaven Landscapes Ltd collects, uses, stores, shares, and protects personal data when you visit our website, contact us, request a quotation, use our landscaping and garden services, or otherwise interact with us.

GreenHaven Landscapes Ltd is the data controller for the personal data described in this Privacy Policy.

Company details:
GreenHaven Landscapes Ltd
GreenHaven Landscapes, Unit 4, The Maltings, Station Road, Cambridge, CB1 2JT, United Kingdom
Email: [email protected]
Phone: +44 1223 764 918

This Privacy Policy is intended to provide transparent information about our data handling practices in a clear and accessible manner.

2. Data collection and processing

We may collect and process the following categories of personal data:

Identity data: name, title, and where relevant business name.
Contact data: address, email address, telephone number, and other contact details.
Enquiry and communication data: messages, emails, call notes, service requests, feedback, and correspondence.
Contract and service data: details relating to quotations, bookings, site visits, garden design preferences, project specifications, and service history.
Payment and transaction data: billing details, payment status, invoices, and payment-related records.
Technical data: IP address, browser type, device information, pages visited, log data, and cookie-related information.
Usage data: information about how you interact with our website and communications.
Marketing preferences: your preferences for receiving promotional communications from us.

We generally collect personal data directly from you when you:

submit an enquiry or contact form;
request a quotation or consultation;
enter into a contract with us for landscaping or garden services;
communicate with us by telephone, email, or in person;
subscribe to updates or marketing communications;
browse our website or interact with our online content.

In some cases, we may also receive personal data from third parties, such as business partners, subcontractors, referral sources, payment providers, analytics providers, or publicly available sources where permitted by applicable law.

3. Purpose of data processing

We process personal data for the following purposes:

to respond to enquiries and provide quotations;
to assess and deliver landscaping, gardening, maintenance, design, and related services;
to manage appointments, site visits, project planning, and service delivery;
to administer contracts, invoices, payments, and records;
to communicate with clients, suppliers, and other relevant contacts;
to improve our services, website, customer experience, and internal operations;
to maintain business and security records;
to comply with legal, regulatory, tax, accounting, and insurance obligations;
to send marketing communications where permitted and, where required, with your consent;
to defend, establish, or exercise legal claims and rights.

Where personal data is required for contractual or legal reasons, failure to provide such data may prevent us from supplying certain services or responding to requests.

4. Legal basis for processing

We only process personal data where we have a lawful basis to do so. Depending on the circumstances, this may include:

Contract: processing necessary to enter into or perform a contract with you, including providing quotations, services, invoices, and aftercare.
Legal obligation: processing required to comply with laws and regulations, including tax, accounting, and record-keeping obligations.
Legitimate interests: processing necessary for our legitimate business interests, such as managing enquiries, improving services, protecting our business, and maintaining client relationships, provided these interests are not overridden by your rights and freedoms.
Consent: processing based on your consent, for example for certain marketing communications or cookie-related activities where applicable.
Vital interests: in rare cases where processing is necessary to protect someone’s vital interests.

Where we rely on legitimate interests, we assess the impact of the processing on your rights and interests and seek to ensure appropriate safeguards are in place.

5. Data sharing and third parties

We may share personal data with trusted third parties where necessary for the purposes described in this Privacy Policy. These may include:

IT and website hosting providers;
email and communication service providers;
accountants, auditors, legal advisers, insurers, and professional consultants;
payment processors and banking partners;
subcontractors, suppliers, and delivery or logistics providers involved in our garden and landscaping services;
customer relationship management, booking, or project management providers;
analytics and website performance service providers;
public authorities, regulators, courts, and law enforcement where required or permitted by law.

We require third parties who process personal data on our behalf to handle it securely and in accordance with applicable data protection requirements. Where third parties act as independent controllers, their own privacy notices may also apply.

6. Data transfer to third countries

Some of our service providers may process personal data outside the United Kingdom and, where applicable, outside the European Economic Area. If this occurs, we will take appropriate steps to ensure that your personal data is protected in accordance with applicable data protection laws.

These safeguards may include:

transfers to countries recognised as providing an adequate level of protection;
standard contractual clauses or equivalent approved safeguards;
additional technical, organisational, or contractual measures where necessary.

You may contact us using the details below if you would like further information about international data transfers.

7. Storage duration

We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, tax, insurance, and reporting obligations.

The retention period may vary depending on the type of data and the reason for processing. In general:

client and contract records are kept for the duration of the relationship and for a reasonable period thereafter;
financial and tax-related records are retained for the period required by law;
enquiry records are kept for as long as necessary to respond and manage the enquiry, and for a limited period afterward;
marketing data is retained until you unsubscribe, object, or your consent is withdrawn, where applicable;
technical and website usage data is retained according to operational and security requirements.

When personal data is no longer required, we will delete, anonymise, or securely archive it in accordance with our retention practices.

8. User rights

Subject to applicable law, you may have the following rights in relation to your personal data:

Access: to request confirmation of whether we process your personal data and to obtain a copy of that data.
Rectification: to request correction of inaccurate or incomplete personal data.
Erasure: to request deletion of your personal data in certain circumstances.
Restriction: to request that we restrict the processing of your personal data in certain circumstances.
Data portability: to request that personal data you provided to us be transferred to you or another controller in a structured, commonly used, machine-readable format where applicable.
Objection: to object to processing based on legitimate interests or to direct marketing at any time.

To exercise any of these rights, please contact us using the details in the Contact Information section below. We may need to verify your identity before responding to your request. We will respond within the time limits required by applicable law.

9. Withdrawal of consent

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

If you withdraw consent, we may no longer be able to provide certain communications or services that depend on that consent. You can withdraw consent by contacting us using the details below or, where available, by using the unsubscribe mechanism included in our marketing emails.

10. Right to complain

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue directly.

You also have the right to lodge a complaint with the relevant data protection supervisory authority. In the United Kingdom, this is generally the Information Commissioner’s Office (ICO).

11. Data security

We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

These measures may include:

access controls and role-based permissions;
secure systems and password protection;
data minimisation and retention controls;
staff awareness and confidentiality obligations;
secure storage and transmission methods where appropriate;
regular review of security practices and provider arrangements.

While we take reasonable steps to protect your data, no system can be guaranteed to be completely secure. If we become aware of a personal data breach that poses a risk to your rights and freedoms, we will take appropriate action in accordance with applicable law.

12. Contact information

If you have any questions about this Privacy Policy or our data protection practices, or if you wish to exercise your rights, please contact:

GreenHaven Landscapes Ltd
GreenHaven Landscapes, Unit 4, The Maltings, Station Road, Cambridge, CB1 2JT, United Kingdom
Email: [email protected]
Phone: +44 1223 764 918

13. Changes to privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any revised version will be made available on our website or otherwise communicated where appropriate.

Please review this Privacy Policy periodically to stay informed about how GreenHaven Landscapes Ltd processes personal data. Your continued use of our services or website after any update may indicate your acknowledgement of the revised Privacy Policy, to the extent permitted by applicable law.

8/27/2026 Home