What kinds of garden design and landscaping services do GreenHaven Landscapes provide?

GreenHaven Landscapes typically covers garden design, planting plans, soft landscaping, and practical layout improvements for outdoor spaces. The work is shaped around the garden you already have, so it can include border redesign, lawn areas, paths, and other features that help the space feel more usable and balanced.

What is usually included when you book a garden design project?

A garden design project usually starts with an assessment of the space, your preferences, and how you want to use the garden. From there, the scope may include a concept plan, planting ideas, and clear recommendations for materials or features, with the aim of giving you a workable design that can be developed in stages if needed.

How do GreenHaven Landscapes usually price garden design and landscaping work?

Pricing is typically based on the size of the garden, the level of design detail, and the amount of labour and materials involved. A simple refresh will usually cost less than a fuller redesign with planting plans, paving, turfing, or new features, so the quote is shaped by the scope of work rather than a fixed rate.

What can affect the final quote for a garden design project?

Several factors can change the cost, including site access, ground conditions, whether old materials need to be removed, and the type of finishes you choose. Seasonal demand and the availability of specific plants or materials can also play a part, so GreenHaven Landscapes will usually confirm the details after an initial assessment or design discussion.

How do I get in touch with GreenHaven Landscapes to start a garden design project?

You can reach out by phone or email to share a few details about your garden and the kind of design help you need. It helps to include your location, a brief outline of the space, and any photos you have, so the team can understand the project before arranging the next step.

GreenHaven Landscapes

These Terms of Service ("Terms") govern the provision of garden and landscaping services by GreenHaven Landscapes Ltd ("we", "us", "our") to you, the customer, client, or user of our services ("you", "your"). By requesting, booking, accepting, or otherwise using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use our services.

1. Introduction and acceptance of terms

These Terms apply to all quotations, bookings, contracts, site visits, and services supplied by GreenHaven Landscapes Ltd. Any estimate, proposal, or quotation provided by us is issued subject to these Terms unless expressly agreed otherwise in writing.

By confirming a booking, signing a proposal, paying a deposit, allowing our team to commence work, or otherwise engaging our services, you acknowledge that you have read, understood, and accepted these Terms.

2. Scope of services

GreenHaven Landscapes Ltd provides garden and landscaping services, which may include, without limitation:

Garden design and planting
Lawn mowing and turf care
Hedge trimming and pruning
Weed control and border maintenance
Seasonal garden tidy-ups
Patio, path and driveway pressure washing
Fence and raised bed installation

Service details, timings, materials, and specifications may vary according to the quotation, site conditions, seasonal conditions, and your instructions. Any changes to agreed specifications may result in additional charges and revised completion times.

Unless expressly included in the quotation, our services do not include specialist arboricultural works, structural engineering, electrical works, plumbing, planning permission applications, or the removal of hazardous materials.

3. User obligations and responsibilities

You agree to:

Provide accurate and complete information about the property, access arrangements, and the services required.
Ensure that the site is reasonably accessible and safe for our personnel, vehicles, and equipment.
Disclose any known hazards, including underground services, irrigation systems, fragile surfaces, protected plants, wildlife nesting, asbestos, contamination, or hidden obstructions.
Obtain all necessary permissions, consents, licences, approvals, and neighbour agreements required for the work.
Ensure pets, children, valuables, and fragile items are secured or removed from the work area.
Provide water, electricity, and reasonable access to facilities where reasonably required for service performance, unless otherwise agreed.
Inspect completed work promptly and notify us of any concerns within a reasonable time.

You must not request or require us to carry out work that is unlawful, unsafe, technically inappropriate, or outside our professional competence. We may suspend or refuse services where safety or legal compliance is at risk.

4. Payment terms and conditions

Unless otherwise stated in writing, the following payment terms apply:

Quotations are valid for the period stated in the quotation, or if no period is stated, for 30 days from issue.
A deposit may be required before work begins, particularly for design work, installations, or material procurement.
Invoices are payable in full by the due date specified on the invoice, typically within 14 days of invoice date unless agreed otherwise.
For recurring maintenance services, payment may be required in advance or on completion depending on the agreed arrangement.
We may charge for materials, waste disposal, specialist plant hire, travel outside our standard service area, and any additional work requested by you.

Late payments may incur interest and recovery costs to the fullest extent permitted by applicable law. We reserve the right to suspend work, withhold future services, or retain delivered materials until outstanding amounts are paid in full.

All prices are stated exclusive of any applicable taxes unless otherwise specified. Any tax, levy, or statutory charge payable in connection with our services will be added where required by law.

5. Cancellation and refund policy

You may cancel a booked service by giving us reasonable notice. Cancellation terms depend on the type of service and whether materials or labour have already been committed.

If you cancel more than 48 hours before the scheduled visit, no cancellation fee may apply unless special materials or third-party costs have already been incurred.
If you cancel less than 48 hours before the scheduled visit, we may charge a reasonable cancellation fee to cover allocated labour, transport, and preparation costs.
If custom materials have been ordered or work has commenced, you may be responsible for those costs even if the service is cancelled.

Refunds, where applicable, will be made only for amounts paid in respect of work not yet performed and costs not already incurred, subject to any deductions permitted by law or by these Terms.

We may cancel or reschedule a service due to unsafe weather conditions, access issues, equipment failure, staff illness, or other reasonable operational reasons. In such cases, we will seek to reschedule at the earliest reasonable opportunity. If rescheduling is not possible, any pre-paid amount for undelivered services will be refunded, less non-recoverable third-party costs, where applicable.

6. Liability limitations

We will perform our services with reasonable care and skill. However, to the fullest extent permitted by law:

We are not liable for pre-existing defects, structural issues, hidden conditions, soil movement, subsidence, drainage problems, invasive roots, pests, diseases, or deterioration caused by weather or natural growth.
We are not responsible for damage arising from inaccurate information, undisclosed hazards, defective site conditions, or your failure to secure the property or items on site.
We are not liable for indirect, consequential, special, or economic losses, including loss of profit, loss of enjoyment, or loss of business opportunity.
Our total liability in connection with any service shall not exceed the amount paid or payable for the specific service giving rise to the claim, except where such limitation is not permitted by law.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

7. Intellectual property rights

Unless otherwise agreed in writing, all intellectual property rights in our designs, plans, concepts, drawings, photographs, estimates, proposals, and other materials created by GreenHaven Landscapes Ltd remain our property until full payment has been received, and where applicable, thereafter remain subject to our rights unless expressly assigned in writing.

Any garden design concepts, sketches, or plans provided to you may be used only for the purpose for which they were supplied. You must not reproduce, distribute, or use them for another property, contractor, or project without our prior written consent, except where required for ordinary maintenance of the completed works.

We may photograph completed or in-progress work for record-keeping, marketing, training, and promotional purposes, provided that we do so in accordance with applicable data protection law and any reasonable privacy requests you make in writing.

8. Data protection and privacy

GreenHaven Landscapes Ltd processes personal data in connection with enquiries, quotations, bookings, invoicing, service delivery, customer support, and compliance obligations. We will handle personal data in accordance with applicable data protection and privacy laws.

We may collect and use information such as names, contact details, property addresses, billing details, service preferences, site access notes, photographs, and correspondence. We use this information to:

Provide and manage our services
Prepare quotations and invoices
Communicate about bookings, changes, and service issues
Meet legal, accounting, and regulatory requirements
Improve our operations and customer service

We will take reasonable steps to protect personal data and will not sell your personal data. We may share information with trusted third parties where necessary to deliver services, process payments, maintain records, or comply with legal obligations.

If you provide personal data relating to other persons, you confirm that you have the authority to do so and that you have informed them of the relevant processing where required.

9. Force majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to severe weather, storms, flooding, fire, epidemics, labour disputes, supply shortages, transport disruption, accidents, acts of government, utility failures, or equipment breakdown not caused by our negligence.

Where a force majeure event occurs, we will use reasonable efforts to minimise disruption and resume performance as soon as reasonably practicable. If the event continues for a prolonged period, either party may be entitled to terminate the affected services on reasonable notice.

10. Changes to terms

We may update or modify these Terms from time to time to reflect changes in our services, business practices, or legal requirements. The updated Terms will apply from the date they are published or otherwise communicated to you, unless we agree in writing to a different effective date.

Continued use of our services after changes take effect constitutes acceptance of the revised Terms. If you do not agree with the revised Terms, you should not proceed with further services.

11. Applicable law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws applicable in the United Kingdom, subject to any mandatory local legal requirements that apply to your place of residence or the location where the services are performed.

Subject to applicable law, the courts having jurisdiction over the location of our principal place of business shall have exclusive jurisdiction to settle any dispute arising from or relating to these Terms.

12. Contact information

If you have any questions, complaints, cancellation requests, or other communications concerning these Terms or our services, please contact:

GreenHaven Landscapes Ltd
Address: GreenHaven Landscapes, Unit 4, The Maltings, Station Road, Cambridge, CB1 2JT, United Kingdom
Email: [email protected]
Phone: +44 1223 764 918

13. Severability clause

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, or, if such modification is not possible, severed from these Terms.

The remaining provisions shall continue in full force and effect. Any failure or delay by us in enforcing any right or provision under these Terms shall not constitute a waiver of that right or provision.

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